ST ALOYSIUS' COLLEGE
SCHOOL HANDBOOK

CONTACTING the SCHOOL

In dealing with enquiries, letters, concerns or complaints from parents, College staff will try their best:

to reply promptly (usually within 24-hours, even if this is just to let you know a matter is being dealt with and we will get back to you)

to be friendly, courteous and supportive
to be professional (and this may sometimes mean we do not agree with you and must put forward a view or make a decision that you may not like - but we will always explain our reasons)

The school is very large and for matters to be dealt with efficiently it is important that they are directed to the most appropriate person:

in the Junior School	day-to-day questions or concern	the Class Teacher or Head of Section
in the Junior School	more serious concerns or complaints	the Head of Section
in the Senior School	concerns about teaching, homework, or progress in a particular subject	the Head of Faculty
in the Senior School	concerns about a pupil's welfare, behaviour, school life or studies	the Housemaster

In the Junior School, the Class Teacher is happy to speak to parents about everyday concerns and minor problems. Parents are asked to make contact by "booking in" at reception. If the teacher is available a meeting can often be arranged there and then; if not the parent will be seen by the Head of Section or an appointment made for another time. Parents must not go directly to the classroom to see the teacher.

In the Senior School, contact should be made with the Housemaster or Head of Faculty. Parents are asked not to contact individual subject teachers directly.

If you are dissatisfied with the response you have received or with the resolution of a matter, please write directly to the Head Master.

You will find a list of contact 'phone numbers and email addresses on the school website.

The school has a Complaints Policy.